Boycott time.

A friend of mine wrote this letter to The Consumerist:
"Last night we were out with friends and went to the Rocky Mountain Chocolate Factory at Bella Terra/Huntington Beach. We were eating outside as my 5 year old daughter got an uncontrollable urge to use the bathroom and began crying and screaming 'diarrhea, diarrhea.' I ran into the store with her in my arms, begging to use the bathroom and they refused multiple times."

I explained she had diarrhea and couldn't hold it and told them she was about to go on the floor. They refused again and never offered me any alternatives. I begged them to have a heart and that she was 5 but by that time she had lost it all over herself and me. I ran with her in my arms to the movie theater that let me use their bathroom. I cleaned her up, threw out some of her clothes and went back to the Chocolate Factory - asking for names and number of management. I again pleaded with them to use their heart in situations like this.

I called the manager today and she finally called me back. She supports the employees and tells me that it is an insurance decision. She told me to sue if it makes me feel happy. She laughed at me when I told her I would be using my extensive contacts to begin a viral campaign to boycott her store and the entire chain and told me that she was "sure that would make my daughter very proud." My daughter was humiliated, forced to defecate on herself due to the lack of compassion exhibited by the store - which the owner continued to support on the phone with me. I don't want anything, I just want them to have a bit of compassion in the future."

I'm a bit disappointed in humanity... Because first off, the daughter really had no control over herself. She wasn't sick that day and the mother had no clue she was having diarrhea until the minute she started crying. My sister is diagnosed with Crohn's disease and growing up, if she needed to use the bathroom... she had to go to the fucking bathroom. When she in the 6th grade, she was sent to the principal's office because she had to go to the bathroom. The teacher thought she was playing hooky or diddle-daddling (by the way, I'm 90) in the bathroom because she went so often. So my sister pooped her pants at her desk, in class, because she couldn't go. I'm not saying my friend's daughter has Crohn's disease but the people at the "Bella Terra Rocky Mountain Chocolate Factory" do not know that. And it's hard to diagnose kids with these types of diseases because all kids can have problems with bladder/bowel control.

I'm also somewhat disappointed in some of the comments by posters on The Consumerist website... claiming that the RMFC was in the right because my friend must be one of those entitled stay at home mothers that can't control her kid... Um, she's a full time PR professional working on getting a degree on helping kids with special needs. She and her daughter are awesome, but I guess haters are gonna hate.

At the very least, the franchisee's response is deplorable. So, boycott time. Thanks, Fudge Factory!